FAQs

Shipping

Most of our pieces are made to order. We typically take between 1-3 weeks to fulfill your order. Shipping time depends on your location and in the USA is between 3-8 business days and International can take between 10-30 days.

We make everything and ship everything from Portland, Oregon USA.

We use Fed Ex, USPS and UPS. It depends on what service offers the best shipping rate. For lighter orders it's normally USPS and for orders over 3 pounds it tends to be UPS.

If you purchased our Green Shipping Protection which offsets your carbon footprint and completely protects your package from unforeseen shipping issues you will be sent out a replacement or offered a full refund. 

If it's been more than 7 working days since your order was shipped please check your shipping confirmation email for any address mistakes and check with your local post office. If you made an error with your address we will refund your order once we receive it back again. If your order has been shipped but shows undelivered after 30 days we refund you in full. 

We ship to Canada and most European countries. We also ship to a select few international locations. If we do not ship to your country it is not personal. It's just that our insurance does not cover your location.

The recipient of the package will be responsible for all inbound customs duties, taxes, tariffs, processing fees and related costs. These amounts are NOT included in the purchase price or shipping costs of the items. It varies from country to country so it's best to just ask your local customs office before you order so you won't get any unwanted surprises. We don't determine the fees, that's your government at work. If your item is a gift to someone overseas it is often better for you to receive the goods and ship them out to your recipient as gifts do not normally incur duties. If you are an international order and do not pick up your package or pay the customs and the package is returned to us we will deduct any shipping costs we incur from your refund.

Policies

To make any changes to your order, please do so as quickly as possible as we make your items to order. Once we have started production on your item we will have to charge you a restocking fee if you cancel. Email us through our contact form. You can also call or text us at 971-255-1555.

Guarantee

We stand by the craftsmanship and durability of our Mod Unions™. If a Mod Union™ is defective or doesn't perform as designed, return it for a full refund or exchange within one year. Our Guarantee is meant to cover flaws and not ordinary wear and tear or improper care, the dog chewing it or soiling.

We accept returns of unused items within 30 days of purchase.

We offer full refunds minus all shipping costs we incurred on any unused, unwashed, scent-free item with tags attached within 30 days of purchase. Upon receipt we will issue you a store credit.

Make sure you check our size charts in the tab under the product description before ordering.

We do not accept returns on any customized Mod Union™.

Sure thing! Exchanges are allowed on unused items with all tags attached within 30 days of purchase. Upon receipt we will issue you a store to use whenever you like online or in our shop.

We make everything locally, source our virgin fabrics with care to make sure they are milled sustainably (closed loop, no sweatshop labor). We purchase sustainable fabrics as deadstock when we can find high-quality goods.

Mod Unions™ does not share or sell your information with anyone. We don't store your credit card information. We promise not to email you except in regards to your order unless you sign up for our newsletter. All feedback, e-mails, comments, suggestions and ideas submitted to Mod Unions™becomes the property of Mod Unions™. Photos submitted to Mod Unions™ can be used by Mod Unions™ and Mod Unions™ is under no obligation to pay compensation for use of comments or photos unless otherwise agreed. For more details, please visit our Privacy Policy Page.